Privacy Policy

Effective Date: May 4, 2026

1. General Provisions

1.1. This personal data processing policy is prepared in accordance with the requirements of Federal Law No. 152-FZ dated July 27, 2006 "On Personal Data" (hereinafter — the Law) and defines the procedure for processing personal data and measures to ensure its security, undertaken by SOHO Grand Hotel LLC (hereinafter — the Operator).

1.2. This policy applies to all information that the Operator may obtain about visitors of the website https://sohoazov.ru/.

2. Basic Concepts

2.1. Personal data — any information relating directly or indirectly to a specific or identifiable website user.

2.2. Processing of personal data — any action or set of actions performed with personal data.

2.3. Confidentiality of personal data — a mandatory requirement for the Operator not to allow their distribution without the consent of the data subject.

3. Purposes of Processing

3.1. Personal data is processed solely for the following purposes:

• processing callback requests;
• communication with the user to respond to their inquiry.

4. Legal Basis for Processing

4.1. The Operator processes data only when it is voluntarily provided by the user via feedback forms on the website.

4.2. By submitting a form, the user expresses their consent to this Policy.

5. List of Processed Data

5.1. The Operator processes the following data:

• Last name, first name;
• Phone number;
• Email address (if provided by the user);
• Message or comment text (if any).

6. Terms of Processing and Transfer

6.1. The Operator ensures the security of the data by applying necessary organizational and technical measures.

6.2. Data is not shared with third parties, except as provided by the legislation of the Russian Federation, as well as transfer to an email service provider for delivering messages to the Operator.

6.3. Third-party services: The website may use a TravelLine booking widget. Data entered by the user into this widget is processed exclusively in accordance with the TravelLine service's Privacy Policy. The Operator is not responsible for the processing of data transmitted directly to third-party services.

6.4. Cookies: The website may use technical cookies necessary solely for the proper functioning of the interface. They do not contain personal data and are not used to track user behavior.

7. Retention Period

7.1. Data is stored no longer than required by the purposes of processing.

7.2. Upon achievement of the purposes or upon withdrawal of consent, the data is deleted or anonymized.

8. User Rights

The user has the right to:

• receive information about the processing of their data;
• request rectification, blocking, or deletion of their data;
• withdraw consent to processing;
• file a complaint with the competent authority for the protection of personal data subjects' rights.

9. Final Provisions

9.1. Clarifications regarding data processing can be obtained by email: hotel@sohoazov.ru.

9.2. This Policy may be updated. The current version is always available at: https://sohoazov.ru/en/privacy-policy.html.

10. Contact Information

SOHO Grand Hotel LLC
Address: Rostov region, Azov
Phone: +7 (863) 422-22-22
Email: hotel@sohoazov.ru