Privacy Policy

Effective date: March 27, 2026

1. General Provisions

This Personal Data Processing Policy is compiled in accordance with the requirements of Federal Law No. 152-FZ dated 27.07.2006 "On Personal Data" (hereinafter referred to as the Law on Personal Data) and defines the procedure for processing personal data and measures to ensure the security of personal data taken by LLC "SOHO Grand Hotel" (hereinafter referred to as the Operator).

1.1. The Operator sets as its most important goal and condition of its activity the observance of human and citizen's rights and freedoms when processing his personal data, including the protection of the rights to privacy, personal and family secrets.

1.2. This Operator's Policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator can receive about visitors to the website https://sohoazov.ru/.

2. Basic Concepts

2.1. Personal data — any information relating directly or indirectly to a specific or determinable website user.

2.2. Processing of personal data — any action (operation) or set of actions (operations) performed using automation tools or without them with personal data.

2.3. Confidentiality of personal data — a mandatory requirement for the Operator to comply with, not to allow their distribution without the consent of the personal data subject.

3. Purposes of Personal Data Processing

3.1. Purpose of processing user's personal data:

• processing of incoming requests from individuals for the purpose of providing consulting services;
• processing of incoming requests from individuals for the purpose of booking hotel, restaurant, bar, cigar room services;
• communication with the user, including sending notifications, requests related to the use of the site;
• conducting marketing and analytical research.

4. Legal Grounds for Processing

4.1. The Operator processes user's personal data only if they are filled in and/or sent by the user independently through special forms located on the site.

4.2. By filling in the relevant forms and/or sending his personal data, the user expresses his consent to this Policy.

4.3. The Operator processes personal data in accordance with:

• Federal Law No. 152-FZ "On Personal Data";
• Civil Code of the Russian Federation;
• Federal Law "On Information, Information Technologies and Data Protection".

5. List of Processed Personal Data

5.1. The Operator may process the following user's personal data:

• Surname, first name, patronymic;
• Phone number;
• Email address;
• Preferred booking date;
• Number of guests;
• Additional information provided by the user.

6. Processing and Transfer Conditions

6.1. The security of personal data processed by the Operator is ensured through the implementation of legal, organizational and technical measures necessary to fully comply with current legislation.

6.2. The Operator ensures the safety of personal data and takes all possible measures to prevent access to personal data by unauthorized persons.

6.3. The user's personal data will not be transferred to third parties, except in cases related to compliance with current legislation.

7. Personal Data Retention Period

7.1. The processing period for personal data is determined by achieving the purposes for which the personal data was collected.

7.2. Personal data is stored no longer than required for processing purposes, unless a retention period is established by federal law.

7.3. Upon achievement of processing purposes, personal data is destroyed or de-identified.

8. Rights of the Personal Data Subject

8.1. The user has the right to:

• receive information regarding the processing of his personal data;
• request clarification of his personal data, their blocking or destruction if the personal data is incomplete, outdated, inaccurate;
• withdraw consent to the processing of personal data;
• file a complaint with the authorized body for the protection of personal data subjects' rights.

9. Final Provisions

9.1. The user can receive any clarifications on issues of interest regarding the processing of his personal data by contacting the Operator via email.

9.2. This document will reflect any changes to the Operator's personal data processing policy. The Policy is valid indefinitely until replaced by a new version.

9.3. The current version of the Policy is freely available on the Internet at: https://sohoazov.ru/en/privacy-policy.html.

10. Contact Information

LLC "SOHO Grand Hotel"

Address: Azov, Rostov Oblast

Phone: +7 (863) 422-22-22

Email: hotel@sohoazov.ru